How We Work with Veterans

The Service Resiliency Unit team works with veterans from the following branches:

• Army
• Navy
• Air Force
• Marine Corps
• Coast Guard
• Space Force
• Army National Guard
• Air National Guard
• Commissioned Corps of the Public Health Service
• Commissioned Corps of the National Oceanic and Atmospheric Association

To ensure that we are familiar with the best treatment programs in each region of the country, SRU liaisons are strategically located in communities throughout the United States. Please use the map on the main SRU page to locate the military liaison closest to you.

When a veteran contacts their SRU liaison, the liaison will collect some basic information so that they can find the treatment program that is best prepared to meet the veteran’s needs.

The SRU liaison’s services may include arranging for the collection of any documentation that is required for admission, coordinating directly with the veteran’s insurance company, and providing whatever additional support is necessary to secure the veteran’s admission to treatment.

The SRU liaison will remain in contact with the facility throughout the veteran’s time in treatment and may also participate in the discharge planning process.

Every step of the way, the SRU liaison will be a source of information, guidance, and support for the veteran and their family.

Untreated mental and behavioral health disorders can undermine a veteran’s efforts to make a successful transition to a civilian lifestyle. Our team serves veterans who have been suffering from concerns such as:

• Posttraumatic stress disorder (PTSD)
• Complex trauma
• Combat trauma
• Sexual trauma
• Moral injury
• Substance use and addiction
• Dual diagnosis

The SRU team can also locate ideal treatment providers for veterans who have been living with mental health concerns related to traumatic brain injury (TBI).

Please note that this is not a comprehensive list of all the disorders veterans can find treatment for through the SRU program. To learn how the SRU team can help you, please contact the military liaison in your area.

One of the many benefits of contacting the SRU team is that our military liaisons can help identify which level or levels of care may be necessary for a veteran to achieve improved health.

Depending on a wide range of personal factors, our team may recommend treatment programs that offer the following levels of care:

• Inpatient care
• Residential treatment
• Partial hospitalization programs (PHPs)
• Intensive outpatient programs (IOPs)
• Traditional outpatient services

Many of the facilities within the SRU referral network offer a dedicated treatment milieu for military members and veterans, have staff members who have prior military service, and follow VA formulary and diagnosis protocols.

If necessary, SRU liaisons can coordinate among multiple providers to ensure a seamless continuum of care.

The SRU team understands the value of comprehensive treatment to help veterans who have been struggling with mental health disorders and behavioral health concerns.

The SRU team refers to facilities that offer evidence-based curriculums, readiness-oriented approaches to treatment, and therapeutic modalities such as:

• Acceptance and commitment therapy (ACT)
• Cognitive processing therapy (CPT)
• Dialectical behavior therapy (DBT)
• Eye movement desensitization and reprocessing (EMDR)

Depending on the full scope of a veteran’s needs, their SRU liaison may refer them to a facility that offers medication management services; individual, group, and family therapies; and experiential therapies such as:

• Virtual reality therapy
• Animal-assisted therapy
• Equine therapy
• Yoga

Veterans who have been struggling with substance use and addiction may be referred to treatment facilities that offer medical detoxification, 12-Step education and support, and the SMART Recovery program.

The SRU referral network includes trusted and vetted treatment centers within the VA Community Care Network (including both Optum and TriWest Alliance). We also refer to programs that accept TRICARE, Medicare, and many commercial insurance policies. Our military liaisons consider each veteran’s insurance status when they are researching treatment options for them.

Please do not allow financial concerns to prevent you from contacting the SRU liaison in your area. Our team has considerable experience working with all types of insurance providers, and we can find solutions that fit your treatment needs, geographic preferences, and financial circumstances.

To learn more, contact your area SRU liaison today.