Our Patients

The most important impact we have at Acadia Healthcare is our daily focus on providing quality care to improve the lives of our patients and their families. We provide a full spectrum of behavioral healthcare services for individuals of all ages.

Treatment options within the Acadia network include detoxification, acute inpatient treatment, residential care, partial hospitalization, intensive outpatient programming and medication-assisted treatment. Click here to learn more about our programs.

The following are examples of our commitment to quality care at the local and national levels:

• Serving our communities: The highest priority for each of our facilities is meeting the behavioral healthcare needs of individuals and families in the local communities that we serve. We are continually working to expand and enhance our facilities’ ability to provide superior services to their communities.
• Streamlined admissions processes: At Acadia Healthcare, we recognize that seeking treatment can be difficult, so we aim to remove barriers by streamlining our admissions process. This allows us to quickly connect individuals with the help they need and ease their transition between levels of care.
• Thorough assessments: In-depth evaluations help our treatment team accurately identify each individual’s needs. These areas of concern allow our staff to prioritize focused care for each person throughout their long-term recovery journey.
• Investing in our facilities: To provide optimal healing environments for our patients, we continue to invest financial resources in our physical facilities. When you choose a facility in the Acadia network for yourself or a loved one, you can rest assured that treatment will be provided in a safe, secure and highly supportive therapeutic setting.
• Helping to end the opioid crisis: Acadia Healthcare is a leading provider of outpatient opioid addiction treatment services. With more than 140 comprehensive treatment clinics dedicated to helping individuals who are struggling with opioid addiction, we are committed to playing a prominent role in the effort to end our nation’s opioid crisis.

Acadia Healthcare’s mission is to improve the lives we touch. We cannot achieve that goal without ensuring that we are setting the standard for excellence throughout the areas that define what it takes to be at the forefront of our industry. To fully achieve our goal of excelling in these areas, we have established a Quality and Safety Plan to implement an effective system for ensuring that we are meeting these core tenets of our business.

The Quality and Safety Plan establishes initiatives, expectations and goals for the enterprise, with a focus on implementing and sustaining initiatives that further continuous improvement. The plan includes provisions for quality assurance and process improvement and has the following primary goals:

• Support the achievement of excellence in services across the enterprise so that every patient receives the highest quality and safety of care every time.
• Advance high reliability as principles in practice and as a vehicle for ensuring safety.
• Integrate evidence-based and best practices throughout patient care systems.
• Inspire innovation, collaboration and mutually therapeutic care of all lives we touch.

The philosophy behind the Quality and Safety Plan is to feature continuous measurable improvement in the quality of service to promote effective, efficient and considerate healthcare. Our high-reliability principles provide an effective, proactive way of thinking about safety and quality. We believe that we achieve this through consistent support and collaboration with facilities and staff, continuous monitoring of services and partnerships with accrediting and regulatory organizations.

Although the facilities within the Acadia network operate with a significant degree of independence, their ability to deliver quality care is enhanced by our national compliance team, led by our Chief Quality Officer and Chief Compliance Officer, who have oversight on quality, regulatory clinical initiatives and compliance. Acadia also has a dedicated team of professionals who lead our risk management program and who work closely with our facility and clinic risk managers.

We work continually to improve our culture of safety, and we strive for zero patient harm. In addition to our facility-based safety practices, we have undertaken numerous initiatives to ensure that our commitment to safety is integrated throughout our organization:

• Corporate Quality Committee: Our corporate quality committee evaluates quality and safety risks to our patients and employees, as well as revises and/or establishes new corporate policies as needed.
• Zero tolerance training: Every Acadia employee completes zero tolerance training upon being hired and on an annual basis thereafter. This training is focused on defining and preventing abuse, neglect, boundary violations and exploitation. The training includes a mandatory test each year, with a required passing grade of 100%.
• Safe driving: Every employee who drives patients must take a safe driving course upon being hired and on an annual basis thereafter. These employees are also subject to regular driving record reviews. All trips require an assessment to determine whether accommodations must be made to meet the special needs of any patients who are being transported.
• Incident reporting: Despite our best efforts, incidents occasionally occur at our facilities. Acadia reports all such incidents, and we analyze all relevant data for trends and follow-up tracking. The data is reviewed by our patient safety subcommittee, which includes our Chief Quality Officer, Chief Medical Officer, General Counsel, Vice President of Risk Management, Vice President of Human Resources and operations leadership.
• Safe catch program: Acadia encourages employees to take an active role in maintaining a safe environment, and we acknowledge staff members who identify and report any potential hazards.
• Monthly safety assessment walk-throughs: The risk manager at each of our facilities conducts a monthly walk-through of the facility, guided by a formal checklist of safety and risk indicators. This monthly audit provides the basis for both immediate corrective actions and longer-term improvement planning.
• Facility safety committees: Each of our facilities has a safety committee that includes facility leadership and frontline staff. These committees meet quarterly to discuss, implement and monitor improvements for patient, employee and visitor safety.
• Safety certification program: Acadia facilities participate in a Safety Certification Program that motivates its team members to maintain a commitment to safety across all daily activities. The program promotes a culture of safety and a dedication to improving the lives we touch.
• Supply-chain quality: We conduct purchasing through a Group Purchasing Organization (GPO), which supports quality oversight by ensuring standards are met, including vetting third parties to ensure they are not on a Centers for Medicare & Medicaid Services (CMS) exclusion list.

Evaluating the success of a behavioral healthcare treatment is always a challenge. At Acadia Healthcare, we measure our effectiveness through patient satisfaction surveys and numerous clinical quality metrics. We also conduct detailed evaluations to identify trends and assess areas for improvement within our treatment programs and throughout our physical facilities.